Zappi — Global Director of Implementation
2023–Present
Own global implementation strategy and delivery execution across enterprise customers.
Built scalable onboarding architecture that reduced delivery friction while improving adoption and revenue outcomes.
- Reduced time-to-live by ~30%, enabling first customer usage in ~15 days.
- Delivered 60+ implementations annually through standardized delivery systems.
- Designed scalable platform setup patterns enabling ~40% faster adoption.
- Improved onboarding-generated revenue by ~10%.
- Led and coached global implementation team across hiring, performance, and execution quality.
Zappi — Customer Expertise Manager
2021–2023
Led enterprise onboarding execution and operational improvement initiatives,
establishing repeatable delivery patterns adopted across the organization.
- Managed complex enterprise implementations across cross-functional teams.
- Developed onboarding frameworks improving consistency and delivery speed.
- Partnered with Product and Customer Success to improve adoption outcomes.
Bonterra — Senior Project Manager, Operations
2020–2021
Led operational delivery across enterprise implementations following company merger,
improving coordination between Product, Services, and Customer teams.
- Delivered high-complexity implementations across nonprofit enterprise customers.
- Reduced execution friction through clearer ownership and delivery workflows.
- Supported organizational transition during large-scale platform integration.
GiveGab — Project Manager
2018–2020
Owned end-to-end delivery of time-sensitive customer implementations,
coordinating stakeholders and ensuring successful launches.
- Managed simultaneous implementation projects with strict launch timelines.
- Led customer training and adoption programs.
- Built repeatable delivery playbooks used across teams.
GiveGab — Customer Success
2016–2018
Supported customer adoption and platform success, transitioning into implementation leadership through ownership of complex delivery work.